Name
What to Do When it All Falls Apart: Moving from Service Failure to Service Recovery
Date & Time
Tuesday, September 10, 2019, 10:30 AM - 11:30 AM
Speakers
Description
Research demonstrates that service failures will happen, but when we handle them well, we can actually create greater loyalty and satisfaction in those we serve by achieving outcomes that are better for them, our teams, and our agencies. This presentation explores practical tips and insights – that require little to no time or expense – for how to respond to service failures.
CEUs are offered for this session.
Location Name
Truman B
Full Address
Kansas City Marriott Downtown
200 W 12th St
Kansas City, MO 64105
United States
200 W 12th St
Kansas City, MO 64105
United States
Tracks
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CE Credits
Nursing